Changi Airport bags Skytrax’s World’s Best Airport


Changi Airport in Singapore has been voted the World’s Best Airport by air travellers for the third year in a row at the 2015 World Airport Awards, held at Passenger Terminal EXPO in Paris, France. This is the 6th time that Changi Airport has picked up this top title at the World Airport Awards.

“To win this prestigious award three years in succession is a remarkable achievement for Changi Airport
Singapore, and underlines its popularity amongst air travellers as the world’s Best Airport,” said Edward
Plaisted, CEO of Skytrax. “Changi Airport lives up to its reputation as the world’s Best Airport and rather
than dwell on earlier success, the airport continues to innovate and concentrate on making the customer
experience in the airport environment the most enjoyable. It is therefore no surprise to see it named again by global travellers as the world’s favourite airport. Changi Airport offers today’s airport customers real delights and surprises that are in many instances quite unique.”

Changi Airport celebrated further success at the Awards, receiving the award as Best Airport for Leisure
Amenities. These leisure amenities include the music bar lounges, cinemas, music deck, swimming pool,
napping and rest areas and the in-terminal Transit Hotel. Customers with more time to spare can also take in a free sightseeing Singapore Tour. The choice and availability of leisure and entertainment facilities are unique, stand-out features here at Changi Airport, and underline the dedication of the airport to truly satisfy customers.

Mr Lee Seow Hiang, Chief Executive Officer of Changi Airport Group said, “It is a great honour to be
named World’s Best Airport by Skytrax for the third year running. This recognition is particularly pleasing for us as it comes at a time of transformation at Changi Airport. We are undertaking a number of significant development projects including Terminal 4 and Jewel Changi Airport, with some works taking place amid ongoing airport operations. We are most grateful to all our passengers and partners who have, nonetheless, continued to give us their strongest support. Thank you for your affirmation and understanding.

“We are excited about Changi Airport’s future as we expand to serve an increasing number of passengers. However, we will not forget to continue to delight our passengers through our focus on service excellence and spirit of innovation. We will challenge ourselves to raise the bar for what an airport can be for travellers and to deliver a memorable experience for all whom we are privileged to serve.”

The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. The survey and awards process is totally independent and guaranteed free of any airport influence or interference in final results.

The World Airport Awards are based on 13.02 million customer nominations across 112 nationalities of air travellers, and included 550 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.


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